Frequently Asked Questions (FAQ's)
1. General Questions
Q: What is Opal & Ivy Haus?
A: Opal & Ivy Haus is a home decor brand offering timeless, eco-friendly, and luxury-inspired pieces that bring harmony and elegance into every space. We focus on sustainability and high-quality craftsmanship for conscious living.
Q: Where are your products sourced from?
A: Our carefully curated collection is sourced from trusted suppliers who prioritize sustainability, ethical production, and premium materials.
2. Ordering & Shipping
Q: Where do you ship?
A: We currently ship only to the U.S.
Q: How long will it take to receive my order?
A: Most orders are processed within 2–4 business days. Shipping times within the U.S. typically take 7–14 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this to track your shipment in real time.
3. Returns & Exchanges
Q: What is your return policy?
A: Due to the nature of our curated collections, we do not offer returns unless the item is defective or damaged. Please contact us within 7 days of receiving your order for assistance.
Q: Can I exchange an item?
A: We do not offer direct exchanges. However, if your product arrives damaged or incorrect, we’ll gladly replace it.
4. Products & Care
Q: How do I care for my Opal & Ivy Haus products?
A: Each product may have unique care instructions, which are provided on the product page. Generally, we recommend using gentle cleaning methods and avoiding harsh chemicals to maintain longevity.
Q: Are your products truly sustainable?
A: Yes! Sustainability is at the heart of Opal & Ivy Haus. We prioritize eco-friendly materials, ethical production practices, and products designed to reduce waste and support conscious living.
5. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to ensure your personal information is always safe and secure.
6. Contact Us
Q: How can I get in touch with you?
A: We’d love to hear from you! For any inquiries, please reach out to our customer support team at hello@opalivyhaus.com, and we’ll respond within 24–48 hours.